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Would You Rather Text Than Talk? Essential Tips For Business Texting

You use your iPhone or Android for everything else. Your spouse even texts you to grab some milk at the store or to tell you they’ll be gone when you get home. It’s quick, easy and gets the job done. Why not in business too?

If you’re going to text for business purposes, follow these 7 texting tips to keep it professional:

  1. Consider if your message is urgent. Your text may interrupt your recipient…be sure there’s a good reason for that interruption.
  2. Is e-mail better? Most people prefer business communications via e-mail as it better respects their time and ability to respond appropriately. Text messages are also easily lost if sent at a bad time.
  3. Do they only e-mail you? If yes, respond to them in the same way. If they e-mail, send an e-mail. If they call, call them back.
  4. DON’T TYPE IN ALL CAPS. DON’T YOU FEEL LIKE SOMEONE IS YELLING AT YOU WHEN THEY TYPE IN ALL CAPS? DON’T SEND E-MAILS OR TEXTS IN ALL CAPS.
  5. Proofread your message. Ever heard of “Auto-Correct” in text messages? Some can be downright embarrassing. If you’re taking the time to write the message, take the extra seconds to proofread.
  6. No abbreviations! Your recipient shouldn’t have to decipher your text message with a decoder ring. Be as clear as you can with proper grammar and pronunciation. No sense in risking losing a customer who gets fed up with your messages.
  7. Include your name in the message. Not everyone knows who you are simply by your cellphone number. Assume that the person doesn’t know who the message is coming from.

If you do text in a business environment, especially with a customer or prospect, follow these 7 tips to ensure that you are perceived as the true business professional that you are!

Call us at 1.800.638.9784 or e-mail MyIT@networth.ca for any questions today.