• Brian DeAngelis

The Truth About Managed Helpdesk Services: How can they Benefit Your Business and Why?



There are more than one million small businesses across Canada, and many of them rely on IT support from time to time.

Effective assistance and advice from qualified IT experts can help companies maximize efficiency, minimize downtime and perform at their best. But maintaining an in-house team of full-time specialists can be costly, especially for small companies looking to expand. Every cent counts. Every salary must be justified.

Businesses can call technical support lines, but they aren’t always as effective as they should be. Part of the problem stems from a lack of understanding. The “experts” on the other end of the line may not know anything about your business. How you operate. What solutions you deliver. What type of IT infrastructure you use.

That means they can’t provide the level of personalized support that’s so important today. And this is where managed helpdesk services focused on tailored support prove so powerful.

How do they benefit your business and why?

1. Your Network and Devices are Monitored at All Times

Calling an IT support line is a reactive way to handle problems.

Small businesses can come to a complete stop when they experience issues related to hardware, software or both. That translates to wasted money, unhappy clients and — possibly — serious downtime while you wait for the professionals to offer a solution.

And this doesn’t include the time taken to wait on hold. Or to explain the nature of your problem.

To stay at their most efficient, companies must be able to tackle challenges as soon as they appear. The best managed helpdesk services monitor clients’ networks and devices at all times to ensure they’re performing as they should.

24/7 monitoring ensures any problems will be detected and identified immediately. The helpdesk team can implement the solution and keep disruptions minimal.

This is totally different to the experience of calling a tech support line: the experts monitoring your network may have already solved your problems (or be working on it) by the time you actually report them.

2. Round the Clock Availability Keeps Your Business Online

Following on from the previous point, the best managed helpdesk services operate 24/7. This is vital if issues occur outside of standard office hours: there’s no need to wait for a local tech support team to be at their desks the next morning. You have access to the right answers whenever you need them.

This provides total peace of mind and reassures you that any problems can be dealt with immediately. Challenges of any size, in any area, will be addressed before they escalate.

For example, a simple password reset may be required to keep your data secure when an employee leaves. This is especially important if they bear a grudge and could potentially pose a risk. Restricting their access and updating logins for key tools/platforms straight away avoids bigger problems down the line.

Application updates, antivirus issues or anything else will all be dealt with fast.

3. Receive Flexible Service as You Scale Your Business

Growth is a natural part of running a small business. But your IT infrastructure will evolve as you expand your team, facilities and service portfolio, too.

Reputable managed helpdesk service providers offer support for organizations of different sizes. As a result, they can continue to cater to your requirements and expectations with personalized service, no matter how big your enterprise becomes.

This relieves significant strain on your team and resources, as you can continue to receive dedicated assistance from a trusted provider rather than switching from one tech support line to another. An efficient managed helpdesk service is based on in-depth knowledge of your business and your IT infrastructure, which helps the experts resolve problems much faster.

4. In-depth Reporting and Service Updates

Managed helpdesk services incorporate regular reporting to keep your management team up to date on your IT status. Vital data across all aspects of support will be available when required, allowing businesses to make changes based on real information.

Your IT infrastructure will remain at its most efficient and any recommendations the service provider makes will be supported by data. Upgrading hardware, updating software, investing in new platforms and more is all far easier with comprehensive reporting.

5. Reduce the Risk of Expensive IT Disasters

Relying on tech support lines as and when you need them may seem like a cost-effective solution — but it’s not. Quite the opposite, in fact.

Why? Because if a disaster strikes, you could spend huge amounts of money trying to recover and put things right. But managed helpdesks’ network monitoring means any potential dangers are spotted instantly.

For example, ransomware is on the rise, with Canadian businesses facing the highest average ransom cost ($8,764) and the largest downtime-related expense ($65,724). This common danger can see small companies locked out of their networks and unable to deliver the services their clients pay for.

Costly disruptions, delays and — ultimately — lost contracts may put the overall expense of a cybersecurity attack well above the price of managed helpdesk services. In the long run, investing in 24/7 monitoring can save money, time and resources.

Setting up Managed Helpdesk Services for Your Small Business

Working with an experienced managed helpdesk service provider leaves your management team free to focus on running the business without the added stress of IT problems. Any issues that may surface can be resolved fast, possibly even before you notice.

Minimal or zero downtime is conducive for a consistent workflow. You’ll receive personalized support at any time from a team of experts that understands your business and IT infrastructure in depth.

Just pick up the phone, start a live chat or send an email, and they’ll be there.

Want to try NETWORTH’s managed helpdesk service with a 30-day money back guarantee? Contact us now.

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