Efficient, effective, reliable onsite IT support is a priority for any business in the digital age — and with good reason.
One of the main motivators for investing in quality onsite IT support is protecting systems against cybersecurity threats. 88 percent of Canadian businesses surveyed admitted they were afraid of being hit by an attack, which is alarming but unsurprising given that Canada experienced the third-highest rate of cybersecurity incidents in the world in 2018.
But another key motivator for adopting onsite IT support is achieving a healthier bottom line. Every business wants to improve or, at least, maintain theirs year on year, yet leaders may not realize just how much good onsite IT support contributes to a strong bottom line.
How does it do this?
Onsite IT support reduces cybersecurity risks and costly downtime
Inviting an IT professional into your office gives them a chance to assess your current security measures and identify any weaknesses that could make you more vulnerable to breaches than you should be.
Unfortunately, some small businesses underestimate their vulnerability to a cyberattack. They make the mistake of thinking they’re “too small” for hackers to bother with, which leaves them unequipped to repel a breach. The truth is, companies employing fewer than 250 people are actually a common target in Canada.
In fact, more than 40 percent of all cyberattacks are aimed at small businesses. And 60 percent of them are forced to close their doors within six months of an attack, which can have a devastating impact on dozens of lives.
Fortunately, professional onsite IT support can help startups and growing enterprises reinforce their network against breaches. Even making minor changes may reduce the risk of an attack significantly, which means less danger of downtime, reputation damage, and loss of clients.
Disruptive problems can be resolved quickly and effectively
During busy periods, calling an offsite IT support team for assistance can be more time-consuming than you might expect. While the best teams commit to answering calls and responding to queries as soon as they can, others are less focused on delivering such outstanding service.
In fairness, they may be stretched too thin and have more fires to put out than they can cope with. And this means employees could be left on hold for long stretches of time, waiting for advice on resolving a problem.
This can steal minutes or even hours from their day. Important work will be delayed and — potentially — key deadlines will be missed.
But having access to an onsite IT specialist gives employees access to hands-on help sooner. Technicians will find it easier to prioritize tasks based on the level of risk or disruption they pose when they’re on the premises, rather than based miles away.
As a result, issues will be resolved sooner and staff can go on with their work with less delay. Less danger of missing deadlines. Less risk of frustrating clients. Just better performance and higher productivity.
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