• Brian DeAngelis

5 Types of Professional IT Support that can Help Your Business


Global IT spending in 2021 is estimated to exceed $3 million, according to Gartner. And that’s no surprise when more and more businesses rely on information technology for everything from accounting to security.


But the latest hardware and software can be tough to manage without the training, experience, or time to understand how it works.


That’s where professional IT support comes in.


Outsourcing to an expert team is the simplest, most cost-effective way to keep your technology functioning as it should — and leave you free to focus on achieving your goals.


You have a wide range of IT support services to choose from, with different options to suit your processes and objectives. Here are five fantastic examples.


Information security

Every business has to take cybersecurity seriously. Otherwise, they risk leaving themselves open to common threats, such as:


● Ransomware

● Phishing scams

● Botnets

● DDoS (distributed denial of service) attacks

● Viruses


Ransomware attacks, in particular, are a major risk — and Canada’s cyber defence agency has warned that perpetrators are highly likely to continue targeting critical companies and infrastructure for the foreseeable future.


One reason why ransomware is so dangerous is that it locks users out of programs or entire systems. Companies may be unable to deliver products or services, affecting their customer relationships, revenue, and reputation.


But any form of cyberattack has the potential to cause severe disruptions and downtime, especially if they leave systems unable to function properly.


Professional IT security services are ideal for businesses looking to implement the latest measures without handling it themselves. You can enjoy total peace of mind that your network and data are protected by state-of-the-art technologies at all times.


IT helpdesk

Sometimes, technical issues strike without warning. A piece of hardware could stop functioning properly and prevent employees from completing core tasks. You may have no idea how to solve the problem and get back on track.


You can either waste time trying to figure out what caused the issue or you can call an IT helpdesk operated by trained agents with the answers you need.


The best IT helpdesk services are available 24 hours a day, 7 days a week — so a solution is just a phone call away no matter how early or late it is.


IT helpdesks cater to small, medium, and large businesses facing a variety of complications. A personalized approach is particularly helpful: the team will offer assistance based on your company’s unique IT infrastructure and needs.


Cloud computing and backup

Cloud-based software is integral to countless businesses, facilitating everything from secure storage to global collaboration.


One of the chief benefits of the cloud is data backup: you can access files stored online from any compatible device with an internet connection, at any time, in any place. As a result, you and your employees can work remotely without losing access to vital resources.


And that’s a huge advantage when 93% of Canadian workers are looking for control over when and where they work in a post-COVID-19 world. More than half would be prepared to quit if they were denied the right degree of flexibility.


This freedom to work anywhere liberates you from relying exclusively on physical, on-premises storage hardware — a much safer setup.


Why? Because if anything were to happen to a hard drive, for example, you might lose months or years of hard work.


But with continuous cloud backup, you know your data will be stored safely online.


When you work with an expert team offering cloud computing services, you can make the most of the technology based on your business’s specific requirements from the start.


You don’t need to set it up yourself and figure the technology out over time. A reputable team will handle it all for you.


IMAC solutions

IMAC (Install, Move, Add Change) services ensure your team has everything it needs to perform at its best.


IMAC covers a wide variety of tasks, such as:


● Installing new, more efficient operating systems for your business

● Designing, installing, and configuring wired or wireless networks in your office

● Removing infections/malware from your systems

● Installing and setting up new hardware

● Providing protection from common cybersecurity threats

● Repairing hardware to maintain quality performance


IMAC services can create the ideal infrastructure for your company, no matter how big or small it may be. A trusted IT support firm will take the time to explore your current infrastructure, understand your needs, and put together a bespoke setup that empowers your workforce to perform at its best.


VoIP services

VoIP (Voice over Internet Protocol) technology is transforming the way in which businesses communicate internally and externally. More than 60% of companies have switched to a VoIP platform, and can expect to cut telecom costs in half (at least).


Implementing a VoIP platform into your daily operations can revolutionize your entire approach to communication, and bring you access to more channels than ever before.


RingCentral is one of the finest VoIP platforms on the market. This offers an extensive selection of channels in a unified system:


● Voice

● Video

● SMS

● Fax

● Contact center

● Conferencing and online meetings

● Team messaging and collaboration


More than 350,000 organizations utilize RingCentral as a simpler, more convenient way to interact with clients, suppliers, and colleagues.


It provides incredible audio and video quality, and is the ultimate solution for remote teams: workers can take and make calls on their phone or laptop from any location. Offer your workers greater flexibility to work from home or in the office — and reduce your overheads to free up more funds to invest back into the business.


RingCentral has been recognized as a leading solution in the Gartner Magic Quadrant for Unified Communications as a Service Worldwide report on multiple occasions. And here at NETWORTH, we’re proud to offer our clients the RingCentral VoIP platform as a replacement for traditional telecom systems.



Your business can become more streamlined, efficient, and aligned with modern expectations (both employees’ and customers’) with these professional IT support services.


NETWORTH’s team of specialists provides a comprehensive range of solutions (including all those covered in this post) to businesses in the Greater Toronto, Southern Ontario Area. To find out how we can help your organization, contact NETWORTH today!


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